Overview:

Williams Comfort Air is currently seeking an Inside Sales Manager to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our Inside Sales Manager will develop and implement strategies to maximize revenue opportunities through the call center, and to generate sales opportunities for our technicians at Williams Comfort Air/ Mr. Plumber. This role will lead a team of specialists who will create and maintain strong customer relationships through outbound calls, emails and text messages.

Title: Inside Sales Manager

Department: Client Experience Center (CEC)
Location: Onsite, Indianapolis location

Status: Full Time - $70,000-$90,000 + Bonus

Schedule: Monday – Friday day shift; available evenings/weekends/holidays as needed

What's In It For Me?

Clearly Outlined Career Path
Industry Leading Total Compensation Plans
Medical (as low as $1), Dental and Vision Insurance
Company Matched Health Savings Account and 401k Retirement Account
Employee Personal Loan Program
FREE Long-Term Disability Insurance, Employee + Family Life Insurance, Wellness Program and Employee Assistance Program (Mental Health)
Voluntary Short-Term Disability Insurance, Accident Insurance and Critical Illness Insurance
Six (6) Paid Company Holidays
One (1) Paid Community Service Day
Company Paid Personal Time Off (Up to 4 Weeks)
Company Paid Other Time Off (Bereavement & Jury Duty)
Employee Discount
Friends & Family Discount
Industry Leading Training Programs
Additional Income Opportunities
A place you LOVE to come to work each day and so much more!
Responsibilities:

What Will I Do?

Our Inside Sales Manager will be responsible for overseeing and managing all aspects of the inside sales activities within the company. They will identify new business opportunities, lead and develop a team of inside sales reps, and drive growth in sales, set sales targets, develop sales strategies, and ensure the achievement of revenue goals. This person needs to be energetic, sales-oriented, driving, and creative.

Develop objectives for the inside sales teams day-to-day activities
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
Hire, coach and provide training to personnel to maintain high customer service standards
Help to create an effective sales and lead generation strategy (sales calls, appointment setting, etc.)
Monitor and improve employee outbound call handling
Evaluate team performance with key metrics (accuracy, call-waiting time etc.)
Prepare reports for different departments or upper management
Qualifications:

Do I Have What it Takes?

Bachelor's degree in any realm that would highlight sales or management ability highly desired
3+ years proven experience in sales management, with a track record of achieving and exceeding targets for self and team
Extensive understanding of sales specific to HVAC, Electrical and/or Plumbing.
Strong leadership skills with the ability to inspire and motivate a team.
Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
Strategic thinker with a results-driven mindset and a proactive approach to problem-solving.
Solid understanding of sales techniques, principles, and practices.
Ability to work well under pressure and adapt to changing priorities in a fast-paced environment.
Proficiency in CRM software and Microsoft Office suite.
Flexibility to travel as needed (Less than 10%)

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.

Williams Comfort Air

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