CUSTOMER CARE / SALES ADVISORS
LEEDS
MONDAY TO FRIDAY
08:00-16:00
12.03 PER HOUR + Bonus
TEMP TO PERM
Do you love the buzz of Customer Care?
Are you interested in Sales?
Do you want to progress?
Major Recruitment have several new Customer Care / Sales Advisor roles opening with a client based near to the city centre in LS12.
These roles are new to the clients Customer Care / Sales Department, and they are keen for individuals to join the team and really put their own stamp on the role.
What will you be doing as a Customer Care / Sales Advisor?
- Daily communication with customers via phone, email, and social media channels
- Investigate, create, and deliver innovative and forward-thinking solutions to customer concerns.
- General administration and organisation of systems and tools used by Customer Care and wider colleagues/ network.
- Effective identification and prioritisation of tasks.
- Any other reasonable duties as requested.
- Answering inbound and making outbound calls to customers who have raised a concern, required repair of their garage door, or required further component parts.
- Be relentless in finding the most suitable solution to best serve the customer, our company, and our colleagues, voicing options and new ideas to the leadership team.
- Ensure all systems and customer information is kept up to date and accurate at all times.
- Adhere to in house processes, policies, and procedures as appropriate and instructed by the leadership team.
Skills & Experience.
- Previous experience within a customer service or contact centre environment.
- Excellent attention to detail
- Good computer skills (MS platforms, softphone, email)
- Excellent communication skills, both written and verbal
- Strong organisational skills
What's in it for you?
- A permanent contract after successfully completing 12 weeks probation.
- Bonus Structure
- Invited to company events.
- On Site parking
- Company Pension
- Opportunities for advancement and career growth.